- support@haventech.guru
- Mon - Fri: 6.30 am - 5.00 pm
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IT Services
Effective proactive IT support will help ensure that you have as little downtime as possible, with issues identified at an early stage and areas of concern dealt with before they become business affecting. That would include carrying out activities such as looking at your event logs for your servers and backup systems, ensuring that your antivirus is kept current and that your security protocols are always up to date. In addition, you enjoy the consistency that comes about by having a familiar face who understands both your technology and your business, with trust built up over time through regular visits. Our proactive IT support engineer will be there to help you manage your IT assets and offer you expert advice and guidance on your IT strategy going forward.
Benefits of our proactive IT support service
- Your technology is always kept up to date, which means that you experience less downtime, and, in turn, you won’t need to waste your valuable time constantly calling support.
- That means that your team remains productive, enjoying the faster performance and fewer issues.
- You get valuable feedback and advice from a knowledgeable proactive IT support engineer who knows industry best practice, gets exposed to a multitude of businesses such as yours and who understands how you can get the most out of your technology investment.
- You know that you have a single point of contact who always has your best interests in mind and who has an incentive to reduce the amount of reactive support that you need.
- You can enjoy the benefits of building a solid relationship with an end-to-end service provider who can provide you with the technology platform that you need to excel.
// We transform businesses
Services provided
Monitoring
Help Desk
Proactive
Remote
OnSite
Monitoring
Your network is the backbone of your business and extended outages would be a disaster for you and your team. We have the tools and the highly experienced people needed to monitor all aspects of your network in order to help you deliver outstanding network up-time for your business. Our network monitoring team constantly scans your network to identify irregularities or failures, allowing our engineers to identify and potentially fix any issues that you have before you even become aware of them.
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Help Desk
Knowing that you have an effective managed help desk IT support in place is essential to your business. If you have IT issues and you are not able to get on top of them quickly, you could lose orders, damage your reputation and potentially cause irreparable damage to your brand. One of the key cornerstones of the Haventech service offering is our managed IT help desk, allowing your users to contact us directly, at their time of need, from any location whenever they experience an IT issue.
Proactive
Many of your IT problems can be identified and rectified at an early stage by our proactive IT support engineers. Our team will work closely with you to maximize the up time of your systems, manage your updates, administer your service packs and carry out essential tasks, among other activities. Effective proactive IT support will help ensure that you have exceptional up-time, with issues identified at an early stage and areas of concern dealt with before they become business affecting. We can begin by looking at your event logs of your servers and backup systems, ensuring that your antivirus is kept current and that your security protocols are always up to date. In addition, you enjoy the consistency that comes from having a familiar face who understands both your technology and your business. Our proactive IT support engineer will be there to help you manage your IT assets and offer you expert advice and guidance on your IT strategy going forward.
Remote
Enjoy a fast, responsive and cost-effective remote IT support service to solve your IT issues quickly. In most situations, our skilled team of IT support engineers can diagnose and repair your technology problems remotely, saving time, reducing costs and ensuring that you and your team can focus on your tasks at hand without a major disruption. By securely accessing your systems remotely, our team of friendly engineers will be able to investigate your issues as if they were sitting at your desk and in over 90% of cases will be able to find and implement a fix immediately.
OnSite
There are times when your IT problems cannot be fixed remotely and that is when you can count on our support team to visit your site and get you operational again. Our onsite IT support service is designed to give you access to skilled support specialists when you need them.
